1. St Catherine’s Hospice is committed to protecting your privacy and maintaining the security of any personal information received from you.  We strictly adhere to the requirements of the data protection legislation in the UK.
    The purpose of this statement is to explain to you what personal information we collect and how we may use it.
  2. When you submit an enquiry or place an order we need to know your details. This allows us to process and fulfil your enquiry and/or order. You have the option to withhold personal information that is not required for the order process.
  3. We use your personal information solely for the purpose of directly communicating with you.
  4. We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.
  5. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.
  6. We do not collect sensitive information about you except when you specifically knowingly provide it.  In order to maintain the accuracy of our database, you can check, update or remove your personal details by logging into our website.
  7. We use a technology called “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site.  A cookie is an element of data that our Website sends to your browser which is then stored on your system – we do not use cookies to collect personally identifiable information. You can set your browser to prevent this happening, you can also prevent us from recording this information by clicking the ‘opt-out’ button on our cookies banner which appears at the bottom of the page when you visit our site for the first time. You can get this to reappear by clearing your browser history and returning to our website. For full information about how these cookies are used as part of Google Analytics and Advertising, as well as how you can manage what information is sent for you please click here. Unless you take steps to change your browser setup or opt out of cookies we will collect this anonymous information.
  8. We sometimes also use cookies to send messages to people that we think will be interested in certain ways that we can help them or that they can support us. For example, we may tell Google to show adverts next to Google searches for anyone who has visited a particular page on our website. This does not mean we are targeting people in specific, just that devices that visit certain pages may then see certain adverts from St Catherine’s. You can stop seeing these adverts by clearing your internet history and browsing data but unless you change your internet settings (as in point seven) sites will begin to collect this information again after the deletion. Here are the list of features we are using or may use:
    • Remarketing with Google Analytics
    • Google Display Network Impression Reporting
    • Google Analytics Demographics and Interest Reporting
    • Integrated services that require Google Analytics to collect data via advertising cookies and anonymous identifiers
    • Conversion tracking with facebook advertising
    • Remarketing with facebook advertising
    • Conversion tracking with Twitter advertising
    • Remarketing with Twitter advertising
    • Conversion tracking with LinkedIn advertising
    • Remarketing with LinkedIn advertising
  9. In order to process credit/debit card transactions, the bank or card processing agency may require verification of your personal details for authorisation outside the EEA (European Economic Area).  Your information will not be transferred outside the EEA for any other purpose.
  10. If you have any questions about privacy please contact us at
    St Catherine’s Hospice,
    Malthouse Road,
    Crawley,
    West Sussex,
    RH10 6BH,
    Tel: 01293 447333
    or email privacy@stch.org.uk

Clinical Information

Maintaining your privacy and dignity is of paramount importance to us. Confidential information given by you will remain safe and secure. We share clinical information within our team and with other health care providers if we feel it is important to help others care for you. No other information will be shared without your consent. If you specifically ask for something to be kept confidential and not shared we will not repeat this. No discussions will take place about you between hospice staff and your relatives or carers unless you agree to this.

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